Terms and conditions

Welcome to www.deraahstore.com (referred to as "the Store/Online Service"), a service provided by Daraa Company in the Kingdom of Saudi Arabia. The Store is operated by Daraa Company (referred to as "we/us/the Store").

As a user (referred to as "you/the customer") of the site, you must read and understand the terms and conditions below ("Terms and Conditions"). By purchasing through the Store, you agree to be bound by these Terms and Conditions. Please read carefully before using the online service. If you do not agree (or cannot comply with the Terms and Conditions) to any of the terms and conditions, you must not use the service.

Terms of Use

The use of the Store is available to any individual legally qualified to consent to contracts under applicable law. Persons deemed "ineligible for contracts" under local law are not permitted to use the Store. If you are a minor (for example: under the age of 18), you may use the Store under the supervision of a parent or legal guardian who agrees to these terms of use; those using the Store from countries outside the Kingdom of Saudi Arabia bear the responsibility for complying with local laws wherever applicable.

Unless there are additional provisions specific to certain services or products, these Terms and Conditions supersede all prior representations, understandings, or agreements. By using the site, you agree to comply with the Terms and Conditions.

Personal Information

Your submission of personal information through the Store is subject to our security policy. Please review our Privacy Notice/Privacy Policy to understand our practices.

Electronic Communication

When you use the Store’s services, or send emails, text messages, or other communications from your desktop or mobile device to us, you may be communicating with us electronically. You agree that we can communicate with you electronically, such as via email, text messages, mobile alerts, or notifications and messages on the Store through other Store services, such as the message center. You may retain copies of such communications for your records. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirements as if they were in writing.

Copyright

All content included or available through the Store, such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads, and data compilations, is the property of Daraa Trading Company or its content providers and is protected by the laws and regulations of the Kingdom of Saudi Arabia and international copyright laws. All content included or available in the Store is proprietary to the Store and protected by Saudi and international copyright laws.

Your Personal Account

To use certain services of the Store, you will need your personal account in the Store, and you may need to log in to your account in addition to having a valid payment method. If there is any problem with charging your selected payment method, you can charge any other valid payment method available in your account. You are responsible for protecting your personal account information and password and restricting access to your account, and you agree to bear all activities that occur under your account or password.

The Store offers products for children, but sells them to adults who can purchase with credit cards or any other permissible payment methods. If you are under 18 years old, you may use the Store’s services only under the supervision of a parent or guardian. The Store reserves the right to refuse service, cancel accounts, revoke your right to use the Store’s services, delete or modify content, or cancel orders at its sole discretion at any time without bearing any liabilities or consequences.

Reviews, Comments, Communication, and Other Content

You may add reviews, comments, photos, videos, and other content; send communications; submit suggestions, ideas, comments, questions, or other information, as long as the content does not contain threats, is not illegal, does not infringe on privacy, is not defamatory, is not obscene, does not violate intellectual property rights (including copyrights), and does not cause harm to any third party that is objectionable, and does not contain or consist of viruses, political campaigns, commercial solicitations, chain letters, or any form of "spam" or unsolicited commercial emails.

You are not permitted to use false email addresses, impersonate any person or entity, or mislead regarding the origin of any card or other content. The Store reserves the right (but not the obligation) to remove or edit any similar content, but does not regularly review posted content.

If you post content or submit materials, except as specified otherwise, you grant the Store a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content worldwide in any media. You grant the Store and its licensees the right to use the name you submitted in connection with the content if they choose to do so. You represent and warrant that you own or control all rights to the content you post; that the content is accurate; that the content you provide does not violate this policy and will not cause harm to any person or entity; and that you will indemnify the Store for any claims arising from content you provide. The Store has the right but not the obligation to monitor, edit, or remove any activity or content. The Store assumes no liability for any content posted by you or any third party.

Risk of Loss

All purchases of physical products from the Store are made pursuant to a shipping contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

Returns, Refunds, and Liability

The Store is not responsible for returned goods until they arrive at our approved centers. For more information about returns and refunds, please visit our return and exchange policies.

Accuracy, Completeness, and Timeliness of Information

The Store strives to be as accurate as possible. However, the Store does not warrant that the information available on the Store is accurate, complete, reliable, current, or error-free. The materials available on the Store are for general information only, meaning they should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the materials available on the Store is at your own risk.

The Store may contain certain historical information. Historical information is not necessarily current and is provided for reference only. We reserve the right to modify the contents of the Store at any time, but we are not obligated to update any information on the Store. You agree that it is your responsibility to monitor changes to the Store.

If a product offered by the Store does not match the description, your only remedy is to return it unused.

Modifications to Services and Prices

"The current price" means the suggested retail price for a product. We periodically review price lists. Some products may carry a "previous price," which is determined by the date of the most recent price of the product in the Store.

We cannot confirm the price of a product until you place an order. Despite our best efforts, a small number of goods may have a different price. If the price of the product sold on the Store is slightly higher than the price we have set, we will either contact you to give us instructions before shipping or cancel the order and inform you, some merchants may follow different policies in cases of pricing errors for products.

Our product prices are subject to change without notice.

We reserve the right to modify or cancel the service (or any part of the content) without notice at any time.

We are not responsible to you or any third party for modifying, changing prices, suspending, or discontinuing the service.

We do not charge your credit card until the purchase of the product is made by you.

Products or Services

We have made every effort to display the colors and images of the products on our site as accurately as possible. We cannot guarantee that your device's screen will display the same accuracy.

We reserve the right but are not obligated to cease selling products or services to any person, geographic area, or jurisdiction. We may exercise this right in certain cases. We reserve the right to limit the quantities of any products or services we offer. All specifications for products or prices of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Store is void if prohibited.

We do not guarantee that the quality of any product, service, information, or material purchased or obtained by you meets your expectations, or that any errors in the service will be corrected.

App Permissions

When you use the Store app, you grant us certain permissions for your device; most mobile devices provide you with information about these permissions.

You can find out the permissions in the Store apps by following these instructions:

For most Android devices:

1. Open the main settings app.
2. Select "App Management."
3. Select the app.
4. Scroll to "Permissions" to see what features the app has permission to use.

For most iOS devices:

1. Open the Settings screen.
2. Select the app to see what features the app has permission to use.

For most Windows devices:

1. On the Start screen, click "Store" to open the Windows Store.
2. Search for the app in the browser, then touch or click it.
3. Scroll to "Details" on the app description page to see what features the app has permission to use.

Billing Accuracy and Account Information

We have the right to refuse any order you place with us. We have the right at our sole discretion to limit or cancel quantities purchased per person, per household, or per order. This restriction may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we will attempt to notify you by contacting you via the email address and/or billing address or phone number you provided when placing the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our Store. You agree to update your account and any other information, including your email address, credit card number, and expiration dates, so that we can complete your transactions and contact you as needed.

Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the service or on any related site is inaccurate at any time without prior notice (including after you have submitted your order).

We may update, amend, or clarify information about the services or related sites, including but not limited to pricing information, except as required by law. No specific update or date applied to the service or any related site should be taken to indicate that all information in the service or linked sites has been modified or updated.

General, Special, and Exclusive Offers:

1. We reserve the right to correct any errors resulting from oversight or inaccuracies by modifying, updating information, or canceling orders if the information on our website is inaccurate at any time without prior notice, even after a purchase order has been submitted.

2. Regarding the "Hala Discount Code" for your first order, the maximum discount is 50 SAR.

3. Customers can transfer the points they earn from the Deraah online store to points in the Walaa One application. Please note that points are only awarded after the customer successfully receives their order. For further details, please review the terms and conditions of the Walaa One policy.

4. When purchasing a promotional offer, the customer must return all items included in the offer. Partial returns are not allowed, and all items must be in their original condition.

5. Terms of the (3 Products for the Price of 1 Product) Offer:

1. If free gifts are included with the order, the customer must return the entire order along with the free gifts.
2. When purchasing a promotional offer, the customer must return all products included in the offer. Partial returns are not allowed, and all items must be in their original condition.
3. For returns or exchanges after the offer period ends, the new offer's policy will apply to the products.
4. Free products are the ones with the lowest price.
5. Customers are allowed to purchase a maximum of two units (perfumes and Oud sprays) of the same item per invoice. For wavers devices, customers are allowed to purchase a maximum of one unit per invoice.

Prohibited Uses

In addition to the prohibitions outlined in the Terms and Conditions, you are prohibited from using the contents of this Store for the following purposes: 1) any illegal purposes, 2) to encourage others to participate in any illegal activities, 3) violating any international, federal, municipal, governmental, or state regulations or local laws; 4) infringing on our or others' intellectual property rights; 5) harassing, abusing, insulting, harming, defaming, belittling, intimidating, or discriminating based on race, gender, religion, ethnicity, age, minorities, or disability; 6) publishing misleading or false information; 7) uploading or including viruses or any type of code that may affect the functionality and operation of the service or any related sites, or other sites, or the internet; 8) collecting and tracking the personal information of others; 9) sending spam, phishing, or planting; 10) any obscene or immoral purpose; or 11) interfering with or circumventing the security features of the service or any related site or other websites or the internet. We reserve the right to terminate your use of the service or any related website for violating any prohibited uses, and you will be responsible for any damages incurred to us or a third party.

Other Projects

We may provide links to our partners or specific other projects. If you purchase any product from those projects or individuals, you are purchasing directly from the third party and not from the Store. We do not assume any responsibility for the examination or evaluation and do not guarantee the offerings of these projects or individuals (including the content on their sites). The Store does not assume any liability for the actions, products, or content of all these projects or any third party; you should review their privacy policies and other terms and conditions.

Indemnification

You agree to indemnify the Store, defend it, and its affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns, and employees from any claims or damages, including attorney's fees arising from your breach of these Terms and Conditions of the service or the documents incorporated by reference or your violation of any law or rights of any third party.

Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions, without affecting the validity and enforceability of any remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These terms and conditions shall remain in effect unless terminated by us. You may notify us at any time that you no longer wish to use our services, or you may stop using our site in addition to requesting the termination of these Terms and Conditions.

If, in our sole judgment, we determine or suspect that you have failed to comply with any terms or provisions of these Terms and Conditions, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination; and/or we may deny you access to our services (or any part thereof).

Waiver

No failure by the Store to exercise or enforce any right or provision of these Terms and Conditions shall be deemed a waiver of such right or provision.

Entire Agreement

These Terms and Conditions and any policies or operating rules published on this Store or relating to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms and Conditions).

Governing Law

These Terms and Conditions and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

Changes to Terms of Service

You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes on our site. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

For questions regarding the Terms and Conditions of the service, all correspondence should be directed to:

Email: customerservice@deraah.com.sa

or

Daraa Trading Company's Headquarters:

Al-Faruq District, Exit 16

P.O. Box 12863, Riyadh 8492

Kingdom of Saudi Arabia