Frequently Asked Questions

Delivery within Riyadh city takes place within 48 hours (if the order is placed before 10 AM), taking into account official holidays. Delivery to major cities takes between 2 to 4 business days from the invoice date. For delivery outside major cities, the expected delivery time is between 4 to 7 business days from the order date.
You can register using a mobile number, Facebook account, or Google account. When registering using a mobile number, you will be asked for a verification code. You will also need to register your personal information, including your first and last name, email address, and password confirmation. You can register with your mobile number, Facebook account, or Google account. When you register with your mobile number, you will receive a verification code. You will also need to provide your personal information, including your first and last name, email address, and password. You can register with your mobile number, Facebook, or Google account. When you register with your mobile number, you will receive a verification code. You will also need to provide your personal information.
You have the ability to update your personal information at any time through our website. Simply log in to your account and select the "My Account" option. If you want to change your phone number, you will need to enter the new number, and a verification code will be sent to the new number. If you want to change your password, you will be prompted to enter your old password first, then enter your new password and confirm it. If you need assistance, you can contact customer service representatives at +9668001186666
What is B2B sales? B2B sales involve meeting the needs of government institutions, private companies, and banks in the field of perfumes and gifts. The minimum order quantity is 50 pieces. For more information, please contact +966505334780
If you forgot your account password, please click on "Forgot Password?" and enter your registered phone number or email address. If you request to reset your password using your mobile number, a verification code will be sent to you and you must enter it in the required field. Then, you can enter a new password and confirm it. If you request to reset your password by email, a password reset link will be sent to the entered email address. When you click on the link, you will be redirected to a page to enter your new password.
We guarantee you a 100% safe shopping experience on Durrah's online website. We do not store credit card numbers in our systems, and payment details are encrypted using the latest electronic encryption technologies that comply with the highest security standards. We advise our customers to keep their passwords confidential and avoid sharing them with others to protect their personal information, as well as not sharing their credit card details. For more information on this topic, please refer to the terms and conditions. We take your security very seriously. We do not store credit card numbers on our servers, and we encrypt all payment information using the latest security technologies. We also encourage our customers to keep their passwords confidential and avoid sharing their credit card details with others. For more information on our security practices, please refer to our terms and conditions.
You are entitled to return or exchange within seven (7) days of receipt by contacting the customer service team by calling the toll-free number +9668001186666 or WhatsApp on the same number. You will then be directed to the nearest branch to deliver the product, and the product must be packaged and in its original condition. In the case of a return, the product is delivered at the branch after you are directed by the customer service team and then the amounts are transferred to your bank account within 4 to 14 working days.
In the event of a damaged or incorrect product, you are entitled to return or exchange it within seven (7) days of receipt. To do this, please contact our customer service team by calling the toll-free number +9668001186666 or WhatsApp on the same number. We will then direct you to the nearest branch to deliver the product. In the case of a return, the damaged product will be delivered to the branch after you are directed by our customer service team. The amount will then be transferred to your bank account within 4 to 14 working days.
We offer a variety of payment methods for your convenience, including Visa and MasterCard credit cards, Mada debit cards, Apple Pay, cash on delivery within Saudi Arabia and Tamara and Tabby
To cancel an order, you can log in to your account and access your order list. If the order has not been prepared for shipping, you can cancel it immediately. However, if the order has been shipped or is being prepared for shipping, we will not be able to cancel it. In this case, you will need to wait for the shipment to return to our main warehouse in Riyadh. The refund will be processed within 4 to 14 business days. For more inquiries, please contact our customer service team at the toll-free number +9668001186666
Free shipping for orders over 190 SAR. Shipping is free for orders over 190 SAR.
It is manufactured in France in accordance with internationally recognized international standards in partnership with global expertise houses from international companies, especially French and leading in the perfume industry, by the hands of the most famous international perfumers for the most famous brands traded in all parts of the world, which made Deraah the leading company in the Saudi market.
You can contact us at the toll-free number +9668001186666 We are available to serve you from Saturday to Wednesday from 9 AM to 6 PM, Thursday from 9 AM to 4 PM, and Friday is a weekly holiday. You can reach us at the toll-free number +9668001186666 We are open from Saturday to Wednesday from 9 AM to 6 PM, and Thursday from 9 AM to 4 PM. We are closed on Fridays.
Deraah shares beauty with you in more than 850 branches spread over 162 cities across the Kingdom, for the best French perfume products, oriental perfumes and oud, cosmetics, care, men's and women's accessories, and hair care devices. Deraah is a leading beauty retailer with over 850 stores in 162 cities across Saudi Arabia. We offer a wide range of products, including French perfumes, oriental perfumes, oud, cosmetics, skincare, men's and women's accessories, and hair care devices.
To apply for a job, you can submit your application through the following link: https://bit.ly/Deraah-jobs We are excited to have you join the Deraah team
To use a discount code, you will need to add the products you want to purchase to your shopping cart. Once you have added the products to your cart, you can proceed to the checkout page. On the checkout page, you will see a field for entering a discount code. Enter the discount code in the field and click the "Apply" button. The discount will be applied to your order total, and you will see the updated total reflected on the page.