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1890
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"Product safety and its original packaging, as well as not being used, are essential conditions. The company reserves the right to refuse receipt or compensation for any damaged product or one not in its original condition at the time of purchase.
The return period is three days from the time the customer receives the product.
The exchange period is seven days from the time the customer receives the product.
The customer has the right to request an exchange if the wrong product is received, provided the complaint is made within the first 3 days of receiving the product.
We do not accept returns or exchanges for products with scratches or damage due to misuse.
The product cannot be exchanged or returned after use, nor can the customer request an exchange if they wish to change the color after usage.
Products purchased through the online store are not returnable in the branches of Darah, but can only be delivered to the branch for maintenance.
If the product has been opened, it cannot be returned or exchanged unless there is a manufacturing defect, which will be determined after inspection by the technician.
When the shipping company receives the product from the customer, we will refund the purchase amount if it was paid through electronic payment, within a period of up to 14 days."
"Warranty: 24 months from the date of purchase, covering only spare parts and not the essential oil.
The warranty does not cover the following cases:
Damage and issues resulting from accidents and fires.
Misuse of the product in an incorrect manner leading to damage.
Repair of the device outside the company by unprofessional individuals, causing damage to some parts.
Damage during transport.
Absence of a warranty card.
Failure to clean the device for an extended period.
Devices not purchased from the company's official sales outlets.
Warranty
The purchase invoice must be attached to avail warranty benefits."